IT Team: What We do

Responsible for:

Desktop/Systems Support:

  • Instructional, Departmental classroom and conference room support
  • General Computing consultation, installation, maintenance and troubleshooting (e.g., desktop/laptop/mobile devices) for University owned assets
  • General computing Security Evaluation to include client-side back up
  • Poster Printing
  • Provide Computing & Software License Quotes, recommendations, renewals, and facilitate Vendor Risk Assessments (VRA)
  • Serve as technical liaison with Campus IET requests
  • Voice, Cellular & Data Port, Network Administration & Changes – Authorized Telecommunications Representative (ATR)


  • Update content of main departmental and administrative cluster websites
  • Backup, Develop, Manage and Secure administrative departmental cluster databases, web applications, web servers, and generate various IT business reports
  • Provide web consultation for Faculty and Lab Websites


  • Computing infrastructure consultation
  • Ensure Campus Computer security compliance (IS-3)
  • Manage Departmental Firewall, Servers, to include their Data back up services


  • Assist in obtaining access to shared CAES-FARM or ENTNEM High Performance Computer Cluster
  • Provide second-tier hardware and software technical support for issues that cannot be resolved by the General Desktop Support Team