IT Team: What We do

Responsible for:

General Desktop Support:

  • Computer Maintenance
  • Departmental classroom and conference room support
  • General Troubleshooting of computing devices (e.g., desktop/laptop/mobile devices)
  • Poster Printing
  • Provide desktop operation consultation
  • Printer and Computing-Peripheral Device installation and troubleshooting
  • Quotes and Recommendations for Computer and Software Purchases
  • System image deployment/development
  • General computing Security Evaluation 
  • Provide liaison with Campus IET systems
  • Phone & Data Port, Network Administration & Changes
  • Software License Quote, Management and Renewal


  • Develop & Manage administrative databases, web applications, and reports
  • Ensure backup, security and maintenance of cluster-owned administrative websites and applications
  • Produce web-based applications supporting the preliminary business needs of the departmental cluster and manage their servers
  • Update content of main departmental and administrative cluster websites


  • Computing infrastructure consultation
  • Data and Client Back up services
  • Ensure Campus Computer security compliance
  • Firewall and Server Management


  • Assist in obtaining access to shared CAES-FARM or ENTNEM High Performance Computer Cluster
  • Provide second-tier hardware and software technical support for issues that cannot be resolved by the General Desktop Support Team